Have you ever seen Star Trek, Deep Space Nine? There is a bar on this remote station and the bartender’s name is Quark. He is not a human, but a Ferengi, an odd looking species, with gigantic ears. Not a bad quality to have, if people always want you listen to and solve their problems. The great thing about my job is that I don’t have to listen to people’s troubles! I get to listen to their dreams. Listening is a key element to a successful design. In order to listen effectively, I must listen with my eyes, as well as my ears. Watching someone's body language often communicates information that is vitally important to the design process.
Listening is more than just hearing. It’s also attempting to understand what drives each comment, and deciphering the unspoken codes.